Please allow 24 - 48hrs for a response, not including weekends and holidays
Where are you located? How long are rentals?
We are located in Wylie, Tx (easy pick up or delivery options) see third question & answer and all rentals are for up to 72 hrs unless other arrangements have been made.
What is required to secure my rental?
A 50% deposit is required to secure your rentals, payment arrangement dates will be on your invoice & final payment is due 4 weeks prior to your event.
There is a 25% cancellation fee if you cancel your entire rental reservation, you are welcome to add or switch to another item if it is available.
Payments can be made by Paypal, Zelle, Square, mailed check or cash *additional charges will apply for any damage or unreturned items will accrue cost of the insured value of the rental item(s)
How do I pick up or have my items delivered?
Rentals can be picked up the day before your event if they aren't booked & your welcome to have someone pick up & return the rentals on your behalf if needed.
Delivery & pick up is available for additional charges - price is $1.50 per mile each way (based on distance, additional charges apply for same day late night pick up (additional $50 for any pick ups after 12am) be sure to let us know what hours you would like your rentals delivered and picked up with your venue/event location.
How soon in advance should I reserve my items?
Since we don’t have multiples of most items, the sooner you book the better, just send me a message with your requested date and I can let you know the availability & arrange your rentals!
Custom neon sign rentals & purchases
Due to the demand custom rentals & custom purchases take on average 2-3 weeks to be ready depending on the amount of orders currently being worked on as orders are shipped world wide, local orders can be picked up in Wylie or Dallas, Texas or shipped out of state.