Please allow 24 - 48hrs for a response, not including weekends and holidays
Where are you located? How long are rentals?
Our warehouse is located downtown Dallas, Tx or pick up in Wylie, Tx, rentals are due within 48hrs of your event unless other arrangements have been arranged.
What is required to secure my rental?
A 50% deposit is required to secure your rentals, payment arrangement dates will be on your invoice & final payment is due 4 weeks prior to your event.
There is a 25% cancellation fee if you cancel your rental reservation, you are welcome to apply your payment to a future event to avoid any deductions.
Payments can be made thru the invoice by Paypal, Zelle or Venmo *additional charges will apply for any damage or unreturned items will accrue cost of the insured value of the rental item(s)
How do I pick up or have my items delivered?
Rentals can be picked up the day before your event if they aren't booked & your welcome to have someone pick up & return the rentals on your behalf if needed.
Delivery & pick up by our team is available for additional charges - price is $1.50 per mile each way (based on distance, additional charges apply for same day late night pick up (additional $65 for any pick ups after 10:30pm) be sure to let us know what hours you would like your rentals delivered and picked up along with your venue/event location.
How soon in advance should I reserve my items?
Since we don’t have multiples of most items, the sooner you book the better, just send me a message with your requested date and I can let you know the availability & arrange your rentals!
Custom neon sign rentals & purchases
Due to the demand custom rentals & custom purchases take on average 2-3 weeks to be ready depending on the amount of orders currently being worked on as orders are shipped world wide, local orders can be picked up in Wylie or Dallas, Texas or shipped out of state.