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Contact/FAQ's
FAQs
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Where are you located?Our office/studio is located in North Dallas (in Texas) off Frankford & Davenport Rd by appointment only.
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What is required to secure my rental(s)?A 50% deposit is required to secure your rentals & final payment is due 2 weeks prior to your event, extended time for payment can be up to 1 week before your event. There is a 25% cancellation fee if you cancel your rental items reservation, you are welcome to apply your payment to a future event to avoid any deductions. Studio bookings for photography or events may apply any cancellations to a future date, or 25% cancellation fee may apply.
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How do I pick up or have my items delivered?Rentals can be picked up the day before your event if they aren't booked & your welcome to have someone pick up & return the rentals on your behalf if needed. Delivery & pick up by our team is available for additional charges - price is $1.50 per mile each way (based on distance, additional charges apply for same day late night pick up (additional $65 for any pick ups after 10:30pm) be sure to let us know what hours you would like your rentals delivered and picked up along with your venue/event location.
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How soon in advance should I reserve my items?Since we don’t have multiples of most items, the sooner you book the better, just send us a message with your requested date and I can let you know the availability & arrange your rentals!
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Custom neon signs rentals & purchasesDue to the demand custom rentals & custom purchases take on average 1-2 weeks depending on the amount of orders currently being worked on as orders are shipped world wide.
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