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Contact/FAQs

Thank you! We will contact you within 24hrs!

  • Where are you located?
    Our office/studio is located in Nort Dallas (in Texas) off Frankford & Davenport Rd.
  • What is required to secure my rental(s)?
    A 50% deposit is required to secure your rentals, payment arrangement dates will be on your invoice & final payment is due 2 weeks prior to your event. There is a 25% cancellation fee if you cancel your rental reservation, you are welcome to apply your payment to a future event to avoid any deductions.
  • How do I pick up or have my items delivered?
    Rentals can be picked up the day before your event if they aren't booked & your welcome to have someone pick up & return the rentals on your behalf if needed. Delivery & pick up by our team is available for additional charges - price is $1.50 per mile each way (based on distance, additional charges apply for same day late night pick up (additional $65 for any pick ups after 10:30pm) be sure to let us know what hours you would like your rentals delivered and picked up along with your venue/event location.
  • How soon in advance should I reserve my items?
    Since we don’t have multiples of most items, the sooner you book the better, just send us a message with your requested date and I can let you know the availability & arrange your rentals!
  • Custom neon signs rentals & purchases
    Due to the demand custom rentals & custom purchases take on average 1-2 weeks depending on the amount of orders currently being worked on as orders are shipped world wide, local orders can be picked up in Wylie or Dallas, Texas or shipped out of state.

FAQs

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